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What we do

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Change & Transformation Management

Restructuring & Turnaround

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About

Mandate Check

Operational Excellence.

Efficiency on demand: streamlining processes, cutting costs and shortening cycle times – with measurable KPIs and hands-on delivery. For mid-market companies, scale-ups and corporates.

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Overview

When companies want to improve their performance measurably, we take responsibility. With Operational Excellence we streamline processes, cut costs, shorten cycle times and make performance steerable through KPIs. Not as a one-off project, but as a lasting improvement anchored in the operation.

Not consulting, but hands-on delivery with accountability for results. 27 years of entrepreneurial experience at C-level – across mid-market companies, scale-ups and corporates.

Situations

Typical situations for an operational excellence mandate

As an operational leader, I made processes and decision paths more efficient at Klugo (DEVK Group), for example: building lean leadership, role and decision-making structures (MOALs, consent framework) that reduced duplicated work and interface conflicts and noticeably accelerated operational decisions.
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A consent-based decision format shortened coordination paths and increased throughput – clear responsibilities instead of friction.
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Result: an organization capable of acting, with a clear steering logic and measurably higher efficiency in day-to-day collaboration.

At a glance

01

Process optimization with measurable KPIs from day one.

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27 years of hands-on experience in mid-sized companies, scale-ups and corporates.

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Leadership of up to 100 employees, P&L up to eight figures.

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Based in Lanzarote / DACH region, on-site presence is lived practice.

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Communication in German and English.

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Proven remote and hybrid, available at short notice.

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Services

Core competencies

01

Process optimization

Analyzing end-to-end processes, streamlining them and making them steerable with clear KPIs – from day one.

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Cost reduction & cost-out

Identifying cost drivers and reducing them sustainably, without weakening the organization's performance.

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Cycle time & quality

Shortening cycle times and stabilizing quality – with lean, repeatable workflows instead of ad-hoc fixes.

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Anchoring & handover

Anchoring improvements permanently in the operation and handing them over to the team's responsibility.

References

“We recommend him as an experienced, reflective, and execution-oriented executive for demanding operational and transformational leadership roles without reservation.”
Managing Directors, KLUGO GmbH (DEVK Group)

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Your contact: Jens Schneiders

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Jens Schneiders

Managing Partner · Interim CEO, COO & Chief Transformation Officer

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Processes restructured across divisions. Measurable efficiency gains.

Process optimization across several companies: In a role with responsibility across five companies in several countries, I restructured and harmonized operational processes in sales, marketing and customer success.
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Clearer responsibilities along the entire value chain reduced friction, cut costs and created measurable efficiency gains.

Result: harmonized, leaner processes as a solid basis for scaling and sustainable growth.
  • Hands-on delivery of efficiency and cost programs in mid-market companies, scale-ups and corporates.
  • Responsibility across multiple entities and countries.
  • Confidently led crisis and change phases, including COVID crisis leadership.
  • Operational delivery instead of pure consulting: resulting, not consulting.

Processes across divisions

Structuring, harmonizing and streamlining operational processes across divisions and companies.

Efficiency gains

Reducing friction and duplicated work, cutting costs and measurably shortening cycle times.

KPI steering

Making performance transparent and steerable – with clear metrics instead of gut feeling.

Basis for scaling

Leaner, harmonized processes as a solid basis for growth and scaling.

More on this topic

More on this topic

Case study

Klugo: realigning leadership in a transition phase

Guide

Interim COO in a scale-up: structure for the growth phase

Related services

AI TransformationInterim COO

FAQ

Frequently asked questions: Operational Excellence

What does an interim manager do for operational excellence?

He delivers efficiency hands-on instead of just recommending it: analysing and streamlining end-to-end processes, reducing cost drivers, shortening cycle times and making performance steerable through KPIs. The improvements are anchored in the operation and handed over to the team, so that they do not fade away when the project ends.

Is operational excellence worthwhile without a crisis?

Yes, especially then. Working from live operations, processes can be streamlined and costs reduced calmly, before margin pressure or liquidity shortages force hard cuts. If the situation is already tight, the focus shifts to restructuring and turnaround.

Where are the typical efficiency levers in a company?

Often not in individual work steps but in duplicated work, interface conflicts and long coordination paths. At Klugo (DEVK Group), lean role and decision-making structures with a consent-based decision format noticeably accelerated operational decisions. Add to that repeatable workflows instead of ad-hoc fixes. More in the Klugo case study.

Which KPIs are used to steer operational excellence?

A small number of clear KPIs agreed together at the start, for example on cycle times, costs and quality of the core processes. What matters is that the figures are used in day-to-day business: performance becomes transparent, deviations show up early and decisions are based on numbers rather than gut feeling.

Can processes be harmonised across several companies?

Yes. With responsibility across five companies in several countries, Jens Schneiders restructured and harmonised operational processes in sales, marketing and customer success. Clearer responsibilities along the value chain reduced friction and created measurable efficiency gains. Harmonised processes are also a solid basis for scaling and automation.

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Do you want to streamline processes, cut costs and improve your operational performance measurably? Let's talk about how I deliver operational excellence hands-on – with clear KPIs and accountability for results.

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